Q. What is the Waves de La Mer Program?
A. By joining the Waves de La Mer loyalty program, you’ll enjoy radiant rewards and exclusive perks, including a surprise on your birthday. Points on purchases ($1=1) point can earn you various rewards, which may include full-size editions of our most loved luxuries.
Q. How do I join Waves de La Mer as a member?
A. You are entitled to join the program when you make a purchase with La Mer. For every dollar you spend you will be entitled to 1 reward point, subject to the Waves de La Mer Program Terms and Conditions. All you need to do is agree to the program terms and conditions upon registration.
Q. How do I earn points with Waves de La Mer?
A. You earn points with every purchase made with La Mer brand at participating department stores counters, La Mer boutiques and La Mer Lazada Official Store*. For every dollar spent you will be entitled to 1 reward point. $1 = 1 Point
*You will need to enrol in the Program via Lazada or connect your membership on Lazada before you can start earning points
Q. For Lazada purchases, when do I receive my points?
A. All points earned from purchases on the Lazada are pending until your order is delivered to you.
Q. How do I receive my birthday gift?
A.During your birthday month, you can redeem your Birthday Gift at La Mer department store counters or boutiques as long as you have provided your birth date in your Member account. You must redeem your Birthday Gift within your birthday month. There is a limit of one Birthday Gift per member per year, and Birthday Gifts cannot be transferred, delayed, exchanged or refunded.
Q. When will my points expire?
A. Your points are valid until 30 June each year, with the 1st points expiry date being 30 June 2025. After which, your points will reset to 0 as of 1 July along with a new membership cycle. You will be notified 1 to 3 months prior to expiry, so that you don't miss out on your points reward redemptions. Expired products will not be recovered, refunded or reinstated and these expired unused points will no longer be exchangeable for rewards.
Q. How will I be upgraded, downgraded, maintain in my tier?
A. You can be upgraded at any time during your membership cycle as long as your accumulated spend within your current membership cycle reaches the tier threshold ($3000 for AquaMarine, $7000 for UltraMarine). After each membership cycle ending on 30 June, a new membership cycle will commence in your current tier. In this new membership cycle, your spending will be assessed in order to maintain or downgrade at the end of this new membership cycle based on the tier threshold.
Q. Can I exchange my points for products outside of the rewards program?
A. Your points are only entitled for exchange based on reward tier offering. In the event that rewards are not available it would be at the brand's discretion to provide an alternative with similar value. Points are not eligible for cash or product exchanges. You may visit https://www.lamer.com.sg/loyalty-program/waves-de-la-mer for our Rewards Gallery, or reach out to any of our La Mer Experts in stores to find out more.
Q. When will I get to redeem my rewards with points?
A. You can redeem when you have sufficient points to make a redemption.
Q. Where can I go to view my points balance?
A. Points balance summaries will be included in selected communications. You may also choose to review points in store by reaching out to our La Mer Experts. If you link your membership on Lazada, you will be able to view your points balance via the "Member" tab.
Q. I was in a rush with my purchase and did not advise the La Mer Expert of my Waves de la Mer membership upon my purchase, am I still eligible to earn points for my purchase?
A. Unfortunately no, points can only be accumulated at the point of purchase.
Q. Can I share my Waves de la Mer membership and/or Waves de la Mer points and benefits with my family or friends?
A. No. Only the member paying for the products may accumlate points and benefits.
Q. I realised I have 2 memberships, can I combine this into a single program and have the points consolidated?
A. Yes you may, all you need to do is to seek assistance from our La Mer Experts for assistance. Do note it may take up to 7 working dates for merge to be complete.
Q. Is the Waves de la Mer loyalty program applicable around the world or in Asia?
If you sign up for the Waves de la Mer program in Singapore or on Lazada Singapore, your Waves de la Mer loyalty program is currently only available for Singapore, non-airport and non-third party retailer purchases. Purchases made in airport stores, third party retailers and retail stores outside of Singapore are not eligible purchases for the purpose of this program.
Q. Can I choose to not be part of Waves de la Mer loyalty program after registering my interest?
A. We will be sorry to understand that you would not like to be part of the program and rewarded. At anytime you feel that the program does not suit your needs you can apply to opt out of the program by Whatsapp at +65 9621 5238 or email at lamercustomerservice@sg.estee.com
Can I choose to not receive any communications while remaining a member of the Waves de la Mer loyalty program?
You may opt-out of receiving both marketing emails and Program-related emails at any time by following the instructions provided in the email and as otherwise provided in our Brand Site Privacy Policy , but operational communications will still be sent to you as they relate to your membership in the Program. Examples of these include, but are not limited to, redemption confirmation emails, profile update emails, or other communications that relate to your account. If you terminate your Program membership, you will no longer receive any Program-related communications
Q. As a member who enrolled at a participating La Mer department stores counter or boutique, can I earn points on my Lazada transactions made before I linked my membership?
A. Unfortunately, no, points can only be earned on Lazada after linking your membership. You can do so via the "Member' tab.
