In order to sign up for Waves de La Mer, you must have a La Mer account. If you do not have an account, you can create one by providing your name, email address, and creating a password. Once you have an account, you can join the Waves de La Mer loyalty program by signing up at www.cremedelamer.com/loyalty-program/waves-de-la-mer and following the prompts to register. There is no cost to join Waves de La Mer.

The Waves de La Mer loyalty program is available to individuals who are legal residents of the United States (including its territories and possessions) and at least 18 years of age or older and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits.

By becoming a Waves de La Mer loyalty member, you agree that you have read, understood and agree to be bound by the Program Terms & Conditions and by the terms of our Privacy Policy and by any changes or modifications we may make.

Please refer to the Waves de La Mer Loyalty Program: Terms & Conditions of Participation  for the full list of program terms.

Waves de La Mer is a loyalty program that rewards customers for purchasing La Mer products and participating in certain brand experiences. It is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:

• Tier 1, Marine           0 – 499 points
• Tier 2, Aquamarine   500 –1499 points
• Tier 3, Ultramarine    1500 + points

When you join, you’ll automatically be placed in Tier 1 (Marine) and be eligible for all the benefits Tier 1 members receive. If you earn at least 500 points in your first year, you’ll be automatically moved up to Tier 2 (Aquamarine). If you earn 1500 points or more in your first year, you’ll qualify for Tier 3 (Ultramarine).

Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2 (Aquamarine), during your first year, you’ll maintain Aquamarine status during your second year. But, if you earn less than 500 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Marine status on your second anniversary date.

The higher the tier, the better the benefits.

As a member, you earn points that determine your points benefits plus tier levels and tier benefits.

Points Benefits: At different point levels, you will be able to redeem your points for rewards that can be used in conjunction with a purchase on www.cremedelamer.com. These rewards are based on the total number of points you have accumulated in a single year as listed below. You may redeem one reward per transaction on www.cremedelamer.com. You must redeem your available points prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to zero (0) and you start accumulating new points and earning new rewards.

• Free full-size product (value up to $65+MRSP) with purchase (online only, valid at 650 points).
• Free full-size product (value up to $150+MRSP) with purchase (valid at 1,500 points).

Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on www.cremedelamer.com with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year.

Tier 1, Marine: 0–499 points
• Welcome offer ($75 off $350 purchase, one per lifetime.)*
• Birthday Gift (with purchase, valid once per year)**
• Complimentary engraving on select products (Online only, with purchase)
• Everyday complimentary gift wrap (Site-wide benefit)
• Two complimentary checkout samples with every order (Site-wide benefit)
• Automatic replenishment subscription service (Site-wide benefit)
• Complimentary standard shipping and returns (Site-wide benefit)
• 24-hour customer service (Site-wide benefit)
Tier 2, Aquamarine: 500–1499 points
• All Tier 1 benefits
• Deluxe Birthday Gift** (with purchase, valid once per year)
•  Complimentary 2-Day Shipping upgrade (Online only, with purchase. Applicable only to orders of $300 or more. May be applied to a maximum of two (2) orders per year.)
• Access to rewards gallery featuring full-size products
Tier 3, Ultramarine: 1500 points and above
• All Tier 1 and 2 benefits
• Complimentary 2-Day Shipping (Online only, no threshold. Applicable to all orders regardless of dollar value. May be applied to a maximum of four (4) orders per year.)
• Luxury Birthday Gift** (with purchase, valid once per year)
• First access to VIP Member Events and new product launches
• Expanded product selection in rewards gallery
* Dis-enrolling and re-enrolling does not qualify you for an additional use, this is exclusive one -time use.

** Birthday Gifts improve with each Tier. No two gifts can be obtained during the same year, therefore, if Birthday Gift was already redeemed while in Tier 1, an upgrade to Tier 2 during the same year does not grant eligibility for a Deluxe Birthday Gift. You must redeem your Birthday Gift within thirty (30) days of your birthday, otherwise the offer will expire

Points will be added to your account once your order ships. It may take up to 24-48 hours from the time your order ships for points to appear in your account.

When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.

Points are valid for one year from your Waves de La Mer anniversary date. On your anniversary date each year, your points reset to zero (0) and you start accumulating new points.

On your anniversary date, even though your points reset to zero (0), your tier status is determined by the number of points accumulated in the prior year.

This is the anniversary of the date when you enrolled in the Waves de La Mer loyalty program and occurs on a 12-month cycle. For example, if you joined Waves de La Mer on November 15, 2019, your anniversary date would be November 15, 2020, and every November 15 of each year following.

Your anniversary date is shown in your Waves de La Mer loyalty account page.

In year one of your Waves de La Mer membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points decrease when you redeem them for points benefits and reset each year on your anniversary date, your initial tier status for the year is determined by the points you accumulated during the prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.

Visit our STORE LOCATOR page to locate a La Mer counter near you.

Cremedelamer.com accepts orders for delivery within the U.S. and Canada only (including APO/FPO/DPO, P.O. Boxes, and U.S. Territories). For orders to be shipped outside of the United States, please visit our Store Locator.

Pre-Order is the ability to reserve a product prior to prior to the date on which it becomes available for immediate purchase on www.cremedelamer.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item during the checkout process and in your order confirmation email.  If you have an account, this date is also visible in the Order History section. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs.  If multiple shipments occur, you will not be charged additional shipping, and any samples or promotional items ordered will be included in your first shipment. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

La Mer Online does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

You can check the status of your pre-ordered items online at www.cremedelamer.com if you have an account, or by contacting La Mer Online Customer Care. If you need further assistance or wish to cancel or make a change to your pre-order before it ships, please contact Customer Care at 1-866-850-9400  or by email at LaMerOnlineService@LaMer.com.

Please note that any modifications to your order, including changes to your shipping address or payment method, must be made by cancelling your original order and placing a new order with the updated information and is subject to inventory availability at the time of the new order.

Yes. To activate the Crème's Miracle Broth™ and to release its key ingredients, warm a small amount between your fingertips. As you pat onto clean, dry skin, you will instantly feel the soothing effects of the broth. Smooth over your face, neck, even under the fragile eye area. Apply morning and night.

You may sign up to receive the La Mer newsletter from La Mer Online to learn about new products, complimentary shipping and sampling offers and special events in your area.

Please contact us at 1-866-850-9400  and we will be happy to assist you.